DC123®'s wealth of experience has allowed us to build a suite of products and services that can be easily tailored to meet your IT infrastructure needs and for a fraction of the cost of an in-house IT team.
DC123® Network Support Services include:
- IT infrastructure management
- Windows & Linux server set-up, maintenance, remote monitoring and management
- Virtualisation of servers locally and off-site
- Essential computer maintenance
- Local and offsite backups
- Security
- Email & spam management
- Procurement & installation
- Software licensing
DC123® Help Desk Service
For clients on a maintenance agreement, DC123® provides a full Computer Help Desk Service to assist in the speedy resolution of problems and questions.DC123® clients enjoy being able to simply pick up the phone and ask for help on anything that concerns their IT systems. Questions range from computer virus information and laptop issues, to problems where you just need general help & advice on how to do something.
Our efficient help desk systems ensure accurate job tracking and escalation to give you the fastest resolution possible.
Our full Computer Help Desk Service is available from 9am to 5pm AEST workdays with additional emergency fault reporting also available outside of these hours.
DC123® Remote Agent Software
DC123®'s Remote Agent Software is an integral part of our service and allows DC123® to instantly monitor, diagnose and assist clients with issues on their computers and servers quickly and efficiently. This avoids the often unnecessary expense and time involved in having one of our engineers visit the premises of DC123® clients.DC123® Australia Wide Engineers
For IT problems which cannot be fixed over the phone, DC123® can arrange for experienced engineers to visit a client's premises Australia wide through our network of affiliated engineers.For more information on DC123®'s Network Support Services call us on 1300 88 04 07.